FAQ

• You can check how many TSS Points you have in your account once you login. Select My Account and click on ‘TSS Points’ from the list. You will be able to see Current Active Points, Total Purchases, Usage History and Expired Points.
• To use TSS Points once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use TSS Points' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
• A Maximum 20% of cart value can be paid using TSS Points.
• TSS Points cannot be clubbed with a discount code/offer.
• Any TSS points used would not be reinstated in case you return a product/order.
• TSS Points are not applicable on products on offer/sale.
• TSS Points are subject to expiry. To check the expiry date, visit your account details. Once expired, the points will lapse automatically and cannot be credited back.

• You can check how much TSS Money you have in your account once you login. Select My Account and click on ‘TSS Money’ from the list. You will be able to see Available Balance, Total Purchases and Usage History.
• To use available balance, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use TSS Money' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
• There is no minimum or maximum usage limit on TSS Money.
• TSS Money can be clubbed with gift vouchers and discount codes.
• TSS Money is applicable on products on offer/sale.
• TSS Money is subject to expire 12 months after the date of credit. Once expired, TSS Money will lapse automatically and cannot be credited back.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at connect@oxyzone.com.

Yes, we charge a flat fee of ₹25 for Cash On Delivery (COD) orders.

• If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

• Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at connect@oxyzone.com and we will sort it for you.

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Souled Store account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
• Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at connect@oxyzone.com, we will see what we can do to help.